Why in some cases the payment on the application does not go through as quickly as usual?
- Payment got to “Bank security check”
- The personal account from which the payment was made is blocked
When working with banks, force majeure circumstances can sometimes occur, due to which the payment time on the application increases. The most common ones are:
As a rule, in the first case, when “Checking the payment by the bank’s security service” – the procedure does not take much time and this situation can be resolved within the period of 30 minutes established by the regulations from the moment the payment is received from you .
In the second case, when the personal account from which the payment was made is blocked, the payment deadline for the application may exceed the period established by the regulations and reach up to 1 hour from the moment payment is received from you, so as this case requires unlocking your personal account along with payment confirmation.
In most cases, both situations can be resolved within the time limit of 30 minutes stated by the regulations. Both situations require an urgent solution, since the payment has already been made and recorded in the systеm, and it is better to confirm it in both cases at once.
If this happens, we hope for your understanding and apologize in advance for any inconvenience caused.
- By creating an application, you agree to this condition regarding a possible delay by the bank, as it is stated in the terms of the exchange and in the regulations of the exchange service under clause 9.2.
- 9.2. The Service is not responsible for any delayed or unrealized Applications caused by an error in the Payment systеm or bank specified by the User in the submitted Application. The User agrees that in this case all claims will be sent to the relevant Payment systеm or bank. The Service, at the User’s request, assists in providing documents confirming the use of the exchange Service services when the User submits a complaint or request to the administration of the relevant Payment systеm or bank.
Why can a translation be assigned the status “In Processing”?
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Recently, Tinkoff Bank has tightened its regulations.
For this reason, some of the transfers may be processed by the bank.
To resolve this situation, the bank refers to the impossibility of canceling the transfer, and therefore it may take up to 5 days for the transfer to be assigned final status.
This condition applies only to directions including Tinkoff Bank.
Best regards Swap-exchange.com team!
