Why do I need to provide a valid email when creating a ticket?
- There was a mistake in the card number
- The card or wallet is invalid
- A refund has been agreed for any reason
Mail is a convenient way to identify the user who owns a particular ticket. Through the mail, a connection is made with the technical support of the exchange office, if there is any problem with the application. The most common ones are:
It is through the mail specified when creating the application that further coordination of information with the client will be carried out to solve the problem with this application.
What happens if I entered an invalid email address in the application?
In most cases, specifying an invalid email when creating an application does not have any negative consequences if the problems mentioned in the previous paragraph do not occur. In the event of a problem with an application that contains invalid email, it will be difficult to identify you as the owner of this application, which creates additional labor costs for both you and technical support staff.
It is for this reason that many exchange offices strongly recommend that you provide valid contact information (Mail, phone number, etc.).
